Industry legends on ORC and leadership

In this episode, we had the privilege of hosting two industry titans, Mike Lamb and Tom Arigi, who collectively boast over 84 years of experience in the retail sector. They offered invaluable insights into organized retail crime (ORC) and leadership.

Organized retail crime: Then and now

ORC has always existed, but was historically mistaken for individual shoplifting incidents. Modern collaboration in the retail industry has allowed for vital information sharing to successfully combat sophisticated crime rings. Post-pandemic, the violence and risk associated with ORC have escalated, posing significant threats to both financial stability and personal safety in retail environments, and necessitating a robust response from retailers.

Technological solutions and future outlook

Integrating disparate technological solutions to create a cohesive ecosystem leverages machine learning, AI, and other advanced technologies to enhance safety and reduce theft. The retail landscape will continue to transform, driven by customer preferences and technological advancements. The key to success will be adapting to these changes and leveraging technology effectively to protect both profits and people.

Leadership insights

Mike Lamb stressed a people-first approach to leadership, combined with a focus on results. Building a great team and ensuring they are aligned with the organization's vision is crucial for achieving desired outcomes.

Tom Arigi shared his guiding principles: Seek to understand before being understood, and value attitude and energy over knowledge alone. He emphasized the importance of fitting into an organization's culture and practicing the golden rule of treating others as one would like to be treated.